Frequently Asked Questions
Everything you need to know about our fresh food and delivery services.
How do you ensure the freshness of your food during delivery?
All Soul Origin meals are prepared daily using fresh ingredients and transported in temperature-controlled vehicles to ensure they arrive at your door in peak condition.
What is the order cutoff time for next-day delivery?
To receive your order the following day, please ensure your order is placed by 2:00 PM local time. Orders placed after this time will be processed for the subsequent delivery window.
Do you offer options for specific dietary requirements?
Yes, we provide a wide range of gluten-free, dairy-free, vegetarian, and vegan options. You can use our website filters to view products that meet your specific nutritional needs.
What should I do if there is an issue with my order?
If your order is incorrect or arrives damaged, please contact our customer support team within 2 hours of delivery with your order number and a photo of the items for a swift resolution.
Can I track my delivery in real-time?
Once your order is out for delivery, you will receive an SMS or email notification containing a tracking link so you can monitor your meal's progress to your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.